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Evidence Guide: BSBMKG523A - Design and develop an integrated marketing communication plan

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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BSBMKG523A - Design and develop an integrated marketing communication plan

What evidence can you provide to prove your understanding of each of the following citeria?

Determine marketing communication requirements

  1. Confirm marketing communication purpose and objectives with the client
  2. Obtain comprehensive client and product information
  3. Review outcomes of previous marketing communication with the client
  4. Confirm budget allocation with the client
Confirm marketing communication purpose and objectives with the client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain comprehensive client and product information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review outcomes of previous marketing communication with the client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Confirm budget allocation with the client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop a marketing communication brief

  1. Develop a brief, ensuring it contains a client profile, purpose statement and objectives that reflect client needs
  2. State marketing communication objectives in measurable terms and provide specific guidelines on what is to be accomplished by the marketing communication
  3. Define key characteristics, competitive factors and the market situation facing the product or service
  4. Include a summary of information on the target audience, and legal and ethical constraints
Develop a brief, ensuring it contains a client profile, purpose statement and objectives that reflect client needs

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

State marketing communication objectives in measurable terms and provide specific guidelines on what is to be accomplished by the marketing communication

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Define key characteristics, competitive factors and the market situation facing the product or service

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Include a summary of information on the target audience, and legal and ethical constraints

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Design the integrated marketing communication strategy

  1. Select marketing communication options appropriate for the marketing communication brief
  2. Critically analyse the advantages and disadvantages of each marketing communications variable and media vehicles for the product or service
  3. Determine media characteristics that match the requirements of the brief
  4. Analyse media consumption habits for primary and supplementary marketing media among target audiences
  5. Evaluate media styles as they relate to brand character of the product or service being marketed
  6. Compare the advantages and disadvantages of selecting multiple media in a media plan
  7. Develop and apply criteria for selecting multiple media combinations
Select marketing communication options appropriate for the marketing communication brief

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Critically analyse the advantages and disadvantages of each marketing communications variable and media vehicles for the product or service

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine media characteristics that match the requirements of the brief

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse media consumption habits for primary and supplementary marketing media among target audiences

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Evaluate media styles as they relate to brand character of the product or service being marketed

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Compare the advantages and disadvantages of selecting multiple media in a media plan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and apply criteria for selecting multiple media combinations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select and recommend media for the marketing strategy

  1. Select media vehicles that match the requirements of the marketing brief for the product or service
  2. Recommend primary and secondary marketing media that meet target audience preferences
  3. Ensure recommended media meet the brief, client's requirements, and legal and ethical constraints
Select media vehicles that match the requirements of the marketing brief for the product or service

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recommend primary and secondary marketing media that meet target audience preferences

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure recommended media meet the brief, client's requirements, and legal and ethical constraints

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop a creative brief

  1. Identify creative content for the chosen media using consumer language in the brief
  2. Identify pitch or appeal for the product or service in the brief that meets client requirements
  3. Identify supporting information required for consumer understanding of the product or service in the brief
  4. Ensure that budget for creative work, consistent with the overall marketing budget, is contained in the brief
  5. Incorporate a deadline for creative work that is consistent with the overall media schedule in the brief
Identify creative content for the chosen media using consumer language in the brief

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify pitch or appeal for the product or service in the brief that meets client requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify supporting information required for consumer understanding of the product or service in the brief

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure that budget for creative work, consistent with the overall marketing budget, is contained in the brief

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Incorporate a deadline for creative work that is consistent with the overall media schedule in the brief

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

production of an integrated strategic marketing communication plan for presentation to a client which includes:

purpose statement

definition of the target audience

analysis of the product or service

legal and ethical constraints

marketing communication functions and media vehicles chosen, with rationale for each

creative brief for the media options

schedule for the creative work

budgetary allocation for each media vehicle.

Context of and specific resources for assessment

Assessment must ensure access to:

a workplace or simulated work environment

office equipment and resources

required documentation, including marketing brief.

Method of assessment

The following assessment methods are appropriate for this unit:

review of portfolio of evidence of actions taken to produce a strategic marketing communication plan

assessment of documented strategic marketing communication plan

oral or written questioning to assess actions taken to produce the marketing communication plan

analysis of responses to case studies and scenarios.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBADV507B Develop a media plan.

Required Skills and Knowledge

Required skills

communication skills to question, clarify and report when creating marketing and creative briefs

learning skills to evaluate and learn from previous marketing communication to contribute to the marketing communication plan

literacy skills to:

read and interpret marketing briefs

write reports with complex concepts and ideas

numeracy skills to develop budgets

organisational and time-management skills to sequence tasks and meet timelines

research and data-collection skills to evaluate the suitability of media to the product or service, and brand and marketing objectives

technology skills to use a wide range of office equipment and software to create a marketing brief

Required knowledge

economic, social and industry trends relevant to the choice of appropriate media options

industry products or services in order to recommend appropriate media options

overview knowledge to identify key provisions of relevant legislation, codes of practice and national standards that affect business operations as they relate to marketing, such as:

anti-discrimination legislation

consumer protection laws

copyright legislation

ethical principles

fair trading laws

privacy laws

Trade Practices Act

principles of consumer behaviour and influences on buyer behaviour

range of marketing communication options for different markets

range of media vehicles for marketing communication options

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Marketing communication purpose may include:

communicating a message to a particular audience

differentiating features or benefits

promoting image

providing information

recruiting staff

retaining customers

stimulating demand for a product or service.

Client and product information may include:

company and its business policies and practices

company's promotional ethos

competition

distribution channels

existing customers and target market

packaging design

past advertising for the product

price, if any

problems and opportunities facing the product

product name and characteristics.

Marketing communication objectives may include:

improve sales performance and/or profit

launch or re-launch a product or service

maintain or improve market share

maintain or increase awareness of a product or service

test a product or service.

Information on the target audience may include:

attitudes

cultural factors

demographics

existing product usage

lifestyle

social factors

values.

Legal and ethical constraints may include:

codes of practice, such as those issued by:

Advertising Federation of Australia

Australian Communications and Media Authority

Australian Competition and Consumer Commission

Australasian Performing Right Association

Commercial Radio Australia

Free TV Australia

cultural expectations and influences

ethical principles

legislation, for example:

anti-discrimination legislation

consumer protection laws

copyright legislation

ethical principles

fair trading laws

privacy laws

Trade Practices Act

policies and guidelines

regulations

social responsibilities, such as protection of children and environmentally sustainable practices

societal expectations.

Marketing communication options may include:

advertising

customer service

direct marketing

events and sponsorships

packaging

personal selling

publicity and public relations

sales promotion.

Media vehicles may include:

aerial advertising

billboards and posters

cable and satellite television

cinema

direct mail

direct response

email marketing

exhibitions and trade fairs

internet

magazines

new media, including multimedia and hypermedia, such as:

streaming video and audio

3-D virtual reality environments and effects

highly interactive user interfaces

mobile presentation

use of high-bandwidth

CD and DVD media

telephone and digital data integration

online communities

microdevices

live internet broadcasting

person-to-person visual communication

one-to-many visual communication

newspapers

outdoor

personal selling

podcasting

point of sale

radio

sales literature

sales promotion

sponsorship

television

telemarketing

transit media, such as bus sides and taxi backs

video, video games and videotext.

Media characteristics may include:

level of audience involvement

level of audience receptiveness

motion effects

proximity to purchase

sound effects

visual effects

whether the target audience responds actively

whether the target audience responds passively.

Advantages of selecting multiple media may include:

increasing the frequency of the advertising message

increasing the reach of the advertising message.

Disadvantages of selecting multiple media may include:

duplication of impact

duplication of resources

increasing the cost of marketing.

Criteria may include:

whether frequency will be increased

whether reach will be increased

cost

avoidance of 'zipping and zapping'.

Creativecontent may include:

brand or image factors

colour

features of the product or service.

Pitch or appeal may include:

key benefits promised to the audience by the advertiser, which may be:

emotional

need-arousing

need-satisfying

negative

positive

rational.

Supporting information may include:

evidence to support the claimed benefit

purchasing information

reassurance for existing users

requirement to specify the target audience.